I. Return Policies & Procedures

SATISFACTION GUARANTEE: Sencha Teahouse LLC has the following return policies:

Non-perishable merchandise (non-tea products): May be returned within 14 days for any reason for refund or exchange. A 20% restocking fee will be deducted from the refunded amount. Return shipping costs and insurance are the responsibility of the customer. No refunds or credit will be given if any items are broken or if the original packaging has been damaged upon return.

Teas or perishable items: Due to the perishable nature of the product and because it is a food item, refunds cannot be granted on opened products. If the exterior package has not been opened or damaged, product will be exchanged for same item or item of equal or lesser price.

If you have a special-case return or exchange request, please do not hesitate to contact us. We will always do our best to accommodate you. Email us @ info@sencha-teahouse.com.

II. Order, Shipping & Payment Procedures

ORDER ACCEPTANCE POLICY: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sencha Teahouse LLC reserves the right, at any time after receipt of your order to supply less than the quantity you ordered of any item. If a portion of your order is out of stock, we will notify you of the status of your back ordered item. Your credit card will only be charged for the number of products we ship to you. There will be no additional shipping charges billed to your credit card for items, which ship subsequent to your initial order. The shipping charges will only equal your "Order Total" as reflected in your order confirmation. In order to protect the interests of our customers, orders placed over $200.00 (U.S.) may require additional customer verifications or information, as determined by our credit department, before we can process your order.

INTERNATIONAL ORDERS: Sencha Teahouse LLC does accept orders from most countries outside the United States. However the shipping charges may differ from the U.S. charges.

Sencha Teahouse LLC does not assume any responsibility for custom duty charges or regulations for countries out of the United States.

Payment Methods

Sencha Teahouse LLC accepts most major credit cards, checks, money orders and purchase orders. These payment methods will be accepted online, via telephone, via mail or by fax.

PRICING POLICY: Sencha Teahouse LLC reserves the right to change prices at any time without notice.

PARTIAL SHIPMENTS: At Sencha Teahouse LLC our service goal is to fulfill your order promptly and keep you posted as to the status of your order. We want you to know your order is secure. We want you to feel comfortable and enjoy the benefits of shopping at Sencha Teahouse LLC.

Should one of the products in your order not be available for some reason, we will immediately notify you by email with the anticipated ship date. You have the option to cancel your order should this conflict with your needs.

SHIPPING POLICY: Sencha Teahouse LLC offers standard 2 to 5 business days shipping. Sencha Teahouse LLC does their best to ship all orders accepted before 12 noon Eastern time on the same day. Sencha Teahouse LLC currently does not ship on Saturdays, Sundays or holidays. Customers may be required to sign for delivery. Should you wish to have your order left otherwise please note when placing your order or advise the carrier upon the first delivery attempt. Shipments outside the 48 continental United States cannot ship "standard" ground service and/or may involve additional requirements. Shipments to remote and/or rural locations may require additional time for delivery. Sencha Teahouse LLC is responsible for delivery up through the confirmation of delivery. Sencha Teahouse LLC is not responsible for any packages lost, damaged or stolen after delivery.